How can I create an account on JACQUEMUS.com?

Opening an account is very easy. Simply click on “My Account” on the top right corner, complete your first and last name, and create a password. Or, when you place an order, you will be prompted to save your information with your email address and password.

How can I track my order?

When your order is shipped, you will receive an email with a tracking link to follow your order. You may always contact our carrier for any questions regarding your shipment.

How do I reset my password?

If you forget your password, click on the "I forgot" button while logging in to your account, you will receive an e-mail with a link to create a new one.

What are the benefits of creating an account?

Creating an account enables you to be quickly identified when shopping on our website. An account offers you a safe, easy and fast way to order. Your account saves information like order history, billing and shipping address. You may also follow-up on your orders placed. Your password assures that only you can access the information on your account.

How can I delete my account?

If you wish to delete your account, please contact our Customer Service Team at customercare@jacquemus.com.