How can I know my size?

Please refer to our Size Guide available on our website for each product or contact our customer service team at customercare@jacquemus.com who will be happy to assist you.

If a product is not in stock, when will it be available again?

JACQUEMUS offers a large selection of products from our latest collection, our stock is updated regularly. If the item you would like to purchase is not available, we kindly invite you to contact our Retailers or to subscribe to our waitlist (available on the product information page).

Can I be notified when the item is available again?

If the item you are looking for is not available for purchase, you can always sign up to our waiting list to be notified when the item becomes available again.

How can I know I may order was processed correctly?

Your order is confirmed once you receive the confirmation email with all the necessary information. You will receive a second email with tracking information once your order is shipped.

Can I cancel or modify my order?

Orders placed on JACQUEMUS.com may not be cancelled or modified. Please rest assured that you may always return your order upon receipt if you no longer wish to keep it.